Delivery & returns

How we send things, how long it takes, and what to do if you change your mind or something's wrong.

How we pack

The same way, every time. The long version is in how we pack and post.

• Every single is penny-sleeved. Cards worth about £5 or more, and every Illustration Rare and above, get their own toploader or semi-rigid holder. Cheaper cards are safely sleeved and packed in small stacks in a team bag between two toploaders so they can't slip or bend. Nothing is ever loose, and holos are never face to face. Everything gets adequate padding and a sturdy box.
• Graded cards go in a bubble-lined box, slab wrapped.
• Sealed product goes in a box with padding on all sides. Booster packs are sent flat, not folded.
• Everything is tracked — there is no untracked option, and the dispatch email carries the Royal Mail reference.

Delivery

We deliver to the United Kingdom only, by Royal Mail. Prices are the same whatever you order. Seriously Rare Club members get cheaper or free postage at higher tiers — see the Club.

Economy (Royal Mail Tracked 48) 2–3 working days	£3.99 · free over £50
Fast (Royal Mail Tracked 24) next working day	£5.99

Order before 2pm Monday to Friday and it's posted the same day; otherwise the next working day. You'll get the tracking reference by email when it's posted. Royal Mail's times are estimates rather than guarantees, but if an order hasn't turned up within ten working days of dispatch, email us and we'll replace or refund it. We deliver within 30 days at the latest or you can cancel for a full refund.

Everything is our responsibility until it reaches you. If a parcel is lost or arrives damaged, you deal with us, not Royal Mail: email [email protected] with your order number (and a photo if it's damage) and we'll sort it.

Changed your mind?

You can return anything within 14 days of receiving it, for any reason. Email us with your order number to say you're cancelling, then post the goods back within 14 days. The returns address is sent to you by email when the return is arranged — ask at [email protected]. Please don't send returns to our Lutterworth postal address. Return postage is yours to pay — tracked is sensible for anything of value, and Royal Mail's proof of posting is free. We refund the goods and our standard Tracked 48 delivery charge within 14 days of getting them back, to the card you paid with.

Two honest caveats, which follow the law rather than our preference. Sealed product that has been opened has lost most or all of its value, and we deduct that from the refund. Single cards should come back as they went out — in the sleeve and toploader, in the same condition — because we can only refund what the card is now worth. Unopened sealed product and untouched singles are refunded in full, no questions asked. The full wording, and a cancellation form if you want one, is in our terms of sale.

Something wrong with your order?

If a card doesn't match its description or grade, sealed product arrives damaged, or we've sent the wrong thing, that's on us. Tell us within 30 days for a full refund including delivery both ways, or a replacement if you'd rather and we have one. After 30 days you're still covered for a replacement or refund under the Consumer Rights Act. Send a couple of photos first — most problems can be settled without you posting anything back.

Condition guide

We grade conservatively, under a lamp, front and back: NM, LP, MP, HP or DMG, with any specific flaw named on the listing. What each grade means, how we check, and how a PSA or CGC grade compares is in our condition and grading guide.

Contact

Seriously Rare is the trading name of Nic Sunde, a sole trader, established at Seriously Rare, Suite 151, Unit 7 Ladywood Works, Lutterworth LE17 4HD. Email [email protected]. We are not VAT registered. That address is for post and correspondence only, not for returns. Pokémon and Pokémon character names are trademarks of Nintendo, Creatures Inc. and GAME FREAK inc.; we are an independent retailer and not affiliated with or endorsed by them.