Guides

Short, honest and written by the people who pack your order. If a question is not answered here, email [email protected] and a person will reply.

• Condition and grading — what NM, LP, MP, HP and DMG mean here, how we check, and what a graded slab is.
• How we pack and post — sleeves, toploaders, boxes, Royal Mail Tracked, cut-off times, and what to do if a parcel arrives damaged.
• Pokémon TCG release dates (UK) — every English set this year and what is coming next, kept up to date.
• Buying Pokémon singles — how to buy the one card you want without paying for the box.
• Questions we get asked — postage, returns, Japanese cards, drops, the Club.