Questions we get asked
Short answers, each with a link to the fuller page. Anything else: [email protected].
Do you deliver outside the UK?
Not at the moment: UK only, Royal Mail Tracked.
How much is postage?
£3.99 Economy (Tracked 48, 2–3 working days), free over £50; £5.99 Fast (Tracked 24, next working day). Club members get free Economy sooner at higher tiers, and on an order where Economy is free, Double Rare members and above can upgrade to Fast for £1 (Seriously Rare members get Fast free over £50). Full detail on delivery and returns.
When will my order be sent?
Same working day if you order before 2pm Monday to Friday; otherwise the next working day. You get the tracking reference by email. See how we pack and post.
Can I return something?
Yes, anything, within 14 days of receiving it, for any reason. Email us first and we send the returns address. Opened sealed product and cards that come back in worse condition than they left are refunded at what they are now worth; everything else in full. The full policy is on delivery and returns.
A card is not the grade you said. What now?
Send a photo. If we got it wrong, full refund or replacement with postage both ways on us.
How do you grade?
Conservatively, under a lamp, front and back. The grades are explained in the condition guide.
Can I see more photos of a card before I buy?
Yes. Email the listing link and we will send close-ups, including under magnification if you are buying for grading.
Are your cards genuine?
Yes. Singles come from sealed product we opened ourselves or from collections we have bought and checked card by card; sealed product comes from UK distributors. If you ever doubt a card, send a photo and we will look, and we take fakes back without argument.
Do you sell Japanese cards?
Yes, singles and sealed, and they are graded on the same scale. Japanese card names are shown in English with the Japanese underneath.
Can I pre-order new sets?
Heart a new set or product and we email you the moment it is in. Because demand for a new set outstrips what a small shop is allocated, most pre-release product is not sold first come first served: it goes out as a drop, with a free-entry draw and Club early access, so it is shared fairly rather than cleared by the quickest clicker. Where we do take a pre-order and the price falls before release, Club members get the difference back in points, or a refund on request.
What is a drop?
A limited product released on a set day with a free-entry draw for a fair share of the units and early access for Club members for the rest. One unit per person. Entry is free and no purchase is needed; a win is the right to buy at the normal price. Full terms on the drop page and in the draw terms.
What is the Club?
Free. A point per pound spent, 100 points is £1 off, cheaper postage as you spend more over the year, a referral link. No paid tier, ever. See the Club.
Do you buy cards?
Yes, singles and whole collections, English and Japanese. Email a list or photos to [email protected] and we will come back with an offer or an honest "not for us".
Will you grade a card for me?
Not yet. We would like to offer grading submissions (PSA, CGC and the like) to customers and cannot for the moment. If it is something you would use, email [email protected] to register your interest and we will let you know when we do.
Can I collect in person or visit?
No. We are an online shop; the Lutterworth address is for post only.
Who are you?
A family in Leicestershire, two boys who know every card and a dad who does the sleeving, grading and packing. More on the About page.